In brief The Competition and Markets Authority (CMA) has taken further action against businesses operating in the holiday accommodation sector which it considers are failing to comply with the law. On 3 July 2020 the CMA announced that it had received undertakings from Sykes Cottages (a major holiday lets firm)…
The CMA has begun to take action against businesses operating in the holiday accommodation sector that it considers are failing to comply with the law.
This follows the CMA guidance in late April on consumer cancellations and refunds, and the announcement that it would be focusing on the sectors against which it had received the most complaints. On 9 June the CMA press release stated that “following CMA action, a major holiday lets company is now offering refunds for cancelled bookings, while others are facing further scrutiny over their policies”.
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