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In brief

A series of briefings that take a “bite-size” look at international trends in different jurisdictions, drawing on Baker McKenzie’s expert financial services practitioners.


This edition takes a bite-size look at culture as a means to tackle conduct risk across a number of jurisdictions, namely Australia, Hong Kong, Singapore, the United Kingdom and the United States. In recent years, there has been an increased focus on the importance of culture within financial institutions as a means of reducing conduct failings and better serving customers. Conduct risk represents systemic sectoral risk exemplified by LIBOR rigging, consumer product mis-selling and continuing money laundering scandals. In the light of the COVID-19 pandemic, with stressed markets and new working practices, regulators globally are paying special attention to this topic.

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Author

Bill Fuggle is a partner in the Sydney office of Baker McKenzie where he is a leading adviser in financial services, capital markets and funds management transactions. Bill has been instrumental in drafting innovative structured products in Australia and has been engaged in key advisory roles in significant transactions in the Australian and Asian market.

Author

Karen Man is a partner in Baker McKenzie’s Financial Services group, leading the non-contentious Financial Services Regulatory practice. Her clients include global, Chinese and local banks, fund managers, brokers/dealers, money service operators and fintech firms. Karen is admitted to practice in Hong Kong, the UK, and Australia.

Author

Eunice Tan is a local principal in the Financial Services Regulatory Practice Group of Baker McKenzie's Singapore office. She specialises in regulatory, legal and compliance matters affecting the financial services industry. She has been consistently recognised in Legal 500 Asia Pacific as the Next Generation Lawyer for Financial Services Regulatory, where she was "singled out for being smart and having the ability to navigate the Singapore regulatory landscape" and "is responsive, pleasant and willing to explore different parameters". Eunice graduated from King's College, London in 2004. She was admitted as Barrister-at-Law of England & Wales in 2005 and was called to the Singapore Bar in 2007.

Author

Jennifer L. Klass serves as the Co-chair of Baker McKenzie's Financial Regulation and Enforcement Practice in North America. Jen is an experienced investment management lawyer with particular focus on investment adviser regulation and the convergence of investment advisory and brokerage services. She regularly represents clients before the US Securities and Exchange Commission (SEC), both in seeking interpretative guidance and in managing examination and enforcement matters. Jen is a leading practitioner in digital investment advice and the use of FinTech in the asset management industry. Jen provides practical advice that is informed by her experience as Vice President and Associate Counsel at Goldman, Sachs & Co., where she represented the asset management and private wealth management businesses.

Author

Amy serves as the Co-chair of Baker McKenzie’s North American Financial Regulation and Enforcement Practice, which provides our clients with a full range of regulatory advice and enforcement counseling. Previously, Amy has served as chief litigation counsel at the US Securities and Exchange Commission's (SEC) Philadelphia regional office and managed a team of lawyers overseeing a wide variety of enforcement matters and investigations.