The Competition and Markets Authority (CMA) has published guidance and an open letter for businesses operating within the nursery and early years sector. This comes as a result of the CMA’s COVID-19 taskforce receiving a significant amount of complaints since March 2020 from consumers (parents and carers) in relation to the practices of nurseries and early years providers.

The Competition and Markets Authority (CMA) has published guidance and an open letter for businesses operating within the nursery and early years sector. This comes as a result of the CMA’s COVID-19 taskforce receiving a significant amount of complaints since March 2020 from consumers (parents and carers) in relation to the practices of nurseries and early years providers.

In brief The Competition and Markets Authority (CMA) has taken further action against businesses operating in the holiday accommodation sector which it considers are failing to comply with the law. On 3 July 2020 the CMA announced that it had received undertakings from Sykes Cottages (a major holiday lets firm)…

The CMA has begun to take action against businesses operating in the holiday accommodation sector that it considers are failing to comply with the law.

This follows the CMA guidance in late April on consumer cancellations and refunds, and the announcement that it would be focusing on the sectors against which it had received the most complaints. On 9 June the CMA press release stated that “following CMA action, a major holiday lets company is now offering refunds for cancelled bookings, while others are facing further scrutiny over their policies”.

Contents In depth Sectors in the spotlight On 20 March 2020, the CMA launched its COVID-19 Taskforce to monitor market developments and identify the harmful practices facing consumers in the current climate. The COVID-19 Taskforce’s Report of 24 April identified that 4 out of 5 complaints it had received were…